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Customer Refunds

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Objective

  • To capture special request from a customer for a deposit refunds

Introduction

  • Customer normally subscribe to a price plan in order to purchase a property .
  • Price plans can involve periodic deposit / subscription over time up to full payment for the property . In some cases, price plan involves outright purchase.
  • Even at full payment, customer can decide not to request for physical allocation of the purchased property .
  • Hence, customer is at liberty to request for refunds at any point in time before property physical allocation.
  • Two types of customer refunds are possible.
    • Customer Refunds (Fully Paid)
      • Meaning at full payment, customer is yet to request for allocation and now seeking refund of his accumulated deposit balance in cash .
    • Customer Refunds (Open)
      • Meaning, contract is yet to be fully paid but customer is seeking refunds of his accumulated deposit balance in cash

Customer Refunds (Fully Paid)

  • Customer has fully paid for the contract and now requesting for deposit refunds
  • Goto Real Estate Property >>>Transaction>> Completed Contract Payments >> Completed Contract Payments Listing.
  • Fully Paid Contract is listed under the Completed Contract Listing as shown below
  • The Customer Refunds Process is initiated by clicking the Customer Refunds View Button
  • Customer Refunds Transaction Screen Opens
  • Relevant Offices completes all input fields
  • System auto compute due to customers based on company policy
  • Transaction follows defined workflow approval routes
  • At final approval, system updates relevant accounts automatically,
  • Net due is listed for payments based on the due dates for customer refunds
fully paid contract listing
customer refund transaction screen

Customer Refunds (Open)

  • Customer is yet to paid for the contract and now requesting for deposit refunds
  • Goto Real Estate Property >>>Transaction>> Special Requests>> Cutomer Refunds (Open)
  • Customer Refunds (Open) Transaction Screen Opens
  • Relevant Offices completes all input fields
  • System auto compute due to customers based on company policy
  • Transaction follows defined workflow approval routes
  • At final approval, system updates relevant accounts automatically,
  • Net due is listed for payments based on the due dates for customer refunds
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